Since 1964, Pfaff Auto Group has worked hard and fair to provide honest customer service to shoppers like you. If you want fast, simple, and transparent car shopping, our family of dealerships really delivers for Vancouver, Toronto, and Ontario customers.

So, why buy from us? With policies like these, we set ourselves apart from the pack with our commitment to you, the customer!

Our Best Price First

Transparent pricing is important for you, and it is to us, as well. No one wants to feel like they have to struggle over inflated prices to go home with a fair deal.

That’s why we offer our best price first—no smoke and mirrors. We base our prices on guidelines that include the available Kelley Blue Book®, so you can always feel confident in our prices and check them against the best estimates in the business.

No Hidden Fees

We like to be up front about everything, and that includes fees, too.

There are all sorts of fees involved in buying a new car, from registration and documentation fees to sales taxes. However, we always make these fees transparent, so you understand where the cost is coming from.

No Being Passed From Associate to Associate

Buying a car should always be as simple as possible. At Pfaff, we don’t pass our customers from associate to associate, which may lead to you feeling a bit confused on what’s going on.

We’d prefer that you feel in control, so you have a positive car-shopping experience! You’ll have one associate from start to finish, so you can build a relationship and trust that none of your concerns will get lost in the shuffle. (That’s because there is no shuffle!)

Shop Online 24/7

Are you taking a long drive to the showroom to browse through our inventory? That’s a thing of the past as car shopping moves online. You can start—and in many cases, complete—your shopping journey 100% online, so finding a new ride is more convenient than ever.

Of course, you can come into any of our showrooms and shop in person if you prefer! For those who would rather use our online shopping platform, we use a simple 5-step process:

  1. 1.Select your vehicle from hundreds of new and pre-owned models.
  2. 2.Build your deal and calculate lease or finance payments.
  3. 3.Value your trade and get an estimated cash value for your current car.
  4. 4.Get pre-approved for a lease or finance deal.
  5. 5.Buy your vehicle with a fully refundable deposit.

Money-Back Guarantee

Yes, you heard us right! There’s no way to buy the wrong car at Pfaff. We offer a 3-day, 300-kilometre money-back guarantee on in-stock vehicles and a 30-day, 1,500- kilometre exchange policy on pre-owned vehicles so that you can enjoy the ultimate peace of mind.1

Start Your Car-Shopping Adventure

So, all you Vancouver, Toronto, and Ontario drivers: Are you ready to start shopping cars? You can begin by browsing hundreds of new and pre-owned cars, trucks, and SUVs online.

When you find the vehicle you love, you can click “buy online” or reach out to Pfaff Auto Group to learn more about it. We’ll help you schedule a test drive!


1 Any damage or fines are the responsibility of the buyer. See dealer for details.

Our team analyzes market and industry data to price our new and pre-owned vehicles.
Upfront, market-based pricing saves time and removes the friction from the sales process. Buying a car is faster and easier than ever.
There are no more pre-loaded or administration fees. Everything in plain sight, to make buying a car more transparent and comfortable.

With Pfaff, it’s simpler than ever to shop for a car anytime – and from anywhere!

With just a few clicks, you can get our discounted price upfront on a new or pre-owned vehicle; get a trade value in minutes; and even complete a credit application and place a deposit. All without the hassle of negotiating – or having to visit the dealership.

Money-back guarantee**
There’s no way to buy the wrong car from Pfaff. With our three-day, 300-km money-back guarantee** on in-stock vehicles and 30-day, 1,500-km exchange policy on pre-owned vehicles, you have the ultimate in peace of mind.
**Pfaff offers a 3-day/300 KM money-back guarantee on all vehicles and a 30-day/1,500 KM exchange policy on all pre-owned vehicles. Mileage and model restrictions apply.